Frequently Asked Questions

Please use the following instruction to get your AliveColors Free license. You can also request a serial number directly from your Customer Room by clicking Licenses --> Get license key. Alternatively, you can submit a request via the form on our website.

Please check your Spam folder, make sure you entered your email address correctly, and verify if the license has been added to your Customer Room. If you haven't received the email with the serial number and the license is not visible in your Cutomer Room, please contact us at support@akvis.com.

Both the Free and Business licenses grant full access to all AliveColors features. One license key can activate the program on a single computer.
► AliveColors Free is designed exclusively for individual, personal, non-commercial use and is not intended for organizations. It is available only to subscribers of the AliveColors newsletter (if you unsubscribe, the license will be deactivated). Updates are free.
► AliveColors Business is a lifetime, perpetual license available with a one-time payment. It allows commercial use, making it ideal for businesses and organizations. The license never expires. Purchasing AliveColors Business includes one year of free updates starting from the purchase date. After this period, the updates require an additional fee. Learn more...

We provide discounts for educational institutions and bulk orders. Please contact us at alivecolors@akvis.com.

This message appears if the one-year free update period for your license has expired. To use the latest version of the program, you need to purchase an additional year of updates, or you can install an earlier version compatible with your license. You can find the download links for the previous versions in your Customer Room, under the Downloads tab. If you've already updated your license but the error persists, please reactivate the program. If the problem continues, please contact us at support@akvis.com.

Home users can get a free license for non-commercial use.
Business clients can request trial licenses to test all features - contact at sales@akvis.com.

You can find your license information in your Customer Room.

Please use the password reset form on the website to change it.

If your computer is not connected to the Internet, please follow these instructions for offline installation and activation.

Please send a request to support@akvis.com. In your message, include the serial number of the license you wish to activate on the new computer.

Each license is valid for activation on a single computer only. If you want to activate AliveColors Free on two (or more) computers, simply request additional licenses with different email addresses. For AliveColors Business, you must purchase an extra license for each additional computer.

Email address changes must be requested via support@akvis.com.

Yes, we recommend exploring the detailed articles and step-by-step guides available on the website. Additionally, a comprehensive user manual is available for download as a PDF file.

You'll find both minimum and recommended specifications on the Download page.

To install the new version of AliveColors, download the installation file for the latest release and run it. You can find the installation files on the Download page.

Please send us an email at support@akvis.com with the following information: a detailed description of the issue, the specific actions that trigger the error (such as installation, activation, startup, or using a particular feature), screenshots of any error messages or notifications, and your system specifications including memory, processor, and other relevant details. This will help us diagnose and resolve the problem as quickly as possible.

Yes, AliveColors supports external plugins (except for the Linux version). You can find a list of compatible plugins here.

To use the AI‑based Image Generation module, you need to download and install the Model Loader. Please note that the minimum system requirements for working with generative AI are the following: 16 GB RAM, a discrete NVIDIA 1060+ graphics card.

The Image Generation module requires a discrete NVIDIA 1060+ graphics card (or newer). If your graphics card meets the requirements, the error may be caused by the NVIDIA App not being installed. Please install the NVIDIA App and try running the Model Loader installation again.

To use the AI‑based Image Generation module, you need to download the Model Loader, install it, then run it, and download the models. Please use this instruction.

This may happen, if AliveColors was installed not in a dedicated folder, but in a shared one. Files from other programs can interfere with AliveColors. Please make sure that the AliveColors program files are located in a separate folder (with no other files). For example, the default installation path is: C:\Program Files\AKVIS\AliveColors